Brunswick City Schools

Technology FAQ – Common Problems and How to Fix Them

- In the top right corner, click on the three dots
- From the drop down, choose More tools....Clear Browsing Data
- Make sure just the bottom box is checked (Cached Images and files)
- Make sure Time range is "All time"
- Click Clear Data

After that close Chrome and re-open.
- Log out of device
- At the login screen, do not log in yet
- Click on your profile picture
- Click on the little down arrow to the right of your name
- Click "Remove this user", then click "Remove this user" again
- Click "Add Person" at the bottom to re-add your account to the device
When re-adding, it will take a few minutes for everything to sync. The device will be slower than normal for about the first ten minutes.
You will need internet to complete these steps, please do not start unless you have a good wifi near by:

- Hold down the Esc and Refresh keys, then push the power key (Device should immediately restart)
- You should see a "Chrome OS is missing" or "Please insert a ..." screen after it reboots, push Ctrl + D
- You should see a "To turn OS verification OFF" screen, push ENTER
- Device will reboot again
- You should see a "OS Verification is OFF" screen, push the Spacebar, then push ENTER to confirm

The device will take a minute to reset and reboot. Eventually you will see a "Welcome!" screen:

- Click on Let's Go
- Choose a WiFi network and enter the password
- Accept the Terms
- IMPORTANT: It should say "Enterprise Enrollment" at the top, if it just says "Sign in to your Chromebook" hold down Ctrl and Alt and push E.
- Enter students email address and password to complete Powerwash process.
- In the top right corner, click on the three dots
- From the drop down, choose Help....About Google Chrome
- Depending on current version, options are different, but from this screen you can check your current version and check for updates
- Currently you want to be on Chrome Version 83
If using a Chromebook:
- Please first try clearing your Cache.
- If clearing Cache does not fix it, please remove and re-add the account to the Chromebook

If using a personal device:
Most likely reason is multiple accounts are currently signed into Google / Gmail on the device. Either sign out of all accounts and try again, or do this:
- From Chrome, open a new Incognito Window
- In the Incognito Window go to sso.bcsoh.org
- Click on the Think Central icon and log in
Remove and re-add the account to the device:
- Sign out.
- On the Chromebook sign-in screen, select the profile you want to remove.
- Next to the profile name, select the Down arrow .
- Select Remove this user.
- In the box that appears, select Remove this user.

When you remove an account, it’s only removed from the Chromebook. The Google Account itself, including its data and settings, will still exist.
** When logging in to Pearson / Math XL, make sure your username DOES NOT start with a capital letter. Must be all lowercase.
Use the Chrome Browser
Go to website Brunswick Google Login
Click Gmail
When you get the blue box with the Brunswick Google B type in your USERNAME and your PASSWORD
Note: Do not use your full email when logging in
Click Add Person in the bottom left-hand corner
Click Next, then a blue box appears
Type username
Type password
Click Login
Open Chrome
All Google Applications can be found in the 'waffle' in the top right corner of Google Chrome.